We generally charge a sample fee based on the customised size and number of samples, which can be partially or fully refunded depending on the situation.

1.Requirement Collection – We discuss your needs, preferences, and goals (e.g. style, colors, dimensions, target market).

2.Quotation & Confirmation – We confirm the design scope, cost, and lead time.

3.Initial Concept Draft – Our designer provides a first draft for your review.

4.Revisions – We offer 1–2 rounds of revisions (based on your feedback).

5.Final Design Delivery – Once approved, we provide the final files (AI, PDF, JPG, etc.).

6.Production Support – If needed, we assist in preparing the design for printing or packaging.

Yes, we offer free samples for stock items.
For customized samples (with logo, special packaging, etc.), a sample fee will be charged.
Shipping cost is paid by the customer — either via your courier account or added to the invoice.

We are committed to providing reliable after-sales support to ensure your satisfaction. Our services include:

1.File & Design Support – If any design adjustments are needed after delivery, we can help revise or reformat the files.

2.Production Guidance – We assist in preparing final artwork for printing or packaging, including dieline alignment and color proofing.

3.Order Tracking – We keep you updated on production and shipping status, and help follow up with logistics providers if needed.

4.Quality Feedback Handling – If there’s any issue with the product quality or packaging, we respond quickly and work on a solution (e.g. replacement, discount, etc.).

5.Re-order Assistance – For repeat orders, we can quickly reuse previous designs/files and streamline the process.

We value long-term cooperation and are always here to support you before and after the order.